Start with the function that has stopped working on your CHIGEE Display. Power, BMW vehicle data, Wonder Wheel control and phone connectivity need different checks.
Important: Carry out checks while parked. Do not adjust the cradle or record troubleshooting videos while riding.
Try these fixes first
Identify whether the whole CHIGEE Display restarts or only CarPlay or Android Auto disconnects.
Note whether the same setup worked before and any changes to firmware, wiring, modules or accessories.
Use the matching guide below. For a first installation, confirm the display, cradle and motorcycle configuration before assuming a fault.
Choose the matching symptom
The table below links each CHIGEE Display symptom to the next useful check.
Symptom | Next check |
The CHIGEE Display will not start | |
The CHIGEE Display starts only on a second engine start | |
The CHIGEE Display stays on after ignition-off | |
Wonder Wheel control does not work | |
All BMW vehicle readings are missing | |
Only certain BMW readings are missing | |
Factory tire pressure is missing | |
Only the phone connection disconnects |
The whole CHIGEE Display restarts
For a full restart, note whether a shutdown countdown appears and which power cables or accessories are connected. A phone-only disconnection leaves the CHIGEE interface running.
Contact us
If the matching checks do not help, contact us with your setup, symptom and results. Use the BMW support information checklist for details.
A test on another compatible motorcycle is optional if one is available. You do not need to find another motorcycle or repeat completed tests before contacting us.