Shipping
How to File a Seel Shipping Protection Claim
If you purchased Seel Shipping Protection with your Chigee order, you can file a claim directly through Seel’s official portal: https://resolve.seel.com/chigee Seel handles all shipping-related issues independently and will review and process your ...
Chigee Shipping Policy
Chigee.com proudly ships merchandise worldwide. We value your business and strive to deliver your order as quickly and smoothly as possible. Most orders are processed and dispatched within 1–2 business days. Shipping times, costs, and available ...
How to Correctly Fill Out Your Address for Efficient Order Processing
To ensure your order is processed and delivered as smoothly and quickly as possible, please follow these address guidelines: Basic Requirements Personal Information Name: Please use 2-3 words (first and last name) Phone: Must match the destination ...
Important Shipping Policy: No Changes After Dispatch
Due to the special nature of international shipping, once dispatched, we cannot intercept, return, or redirect packages. Address changes are not possible after shipping. Pre-Shipment Responsibilities: • Double-check your shipping address carefully ...
What to Do If I Haven't Received Tracking Number?
1. Self-service order status query 2. Contact CHIGEE Support
How to Check My Order Status
Access Your Account： • Visit www.chigee.com • Click "Log in" in the top right corner • Or go directly to https://account.chigee.com/ Log In: • Enter your email address • Use the verification code sent to your email to log in View Order Status: • Once ...
Why Can’t I View My Order?
Ensure You're Logged In: - Use the email address you used when making the purchase to log in. - You should receive a verification code via email to complete the login process. If You're Still Unable to View Your Order After Logging In: 1. Clear Your ...
How can I add my VAT number to order?
You can add your VAT number in the address or name field during checkout. We will ensure your VAT number is provided to the shipping company.
Customs Duties and Taxes policy
Why doesn't the total price include taxes? Believe us, there is nothing we would love more than to make your shopping experience at CHIGEE as easy as possible. But unfortunately due to the customs policies of different countries, we CANNOT guarantee ...
Can I modify my order after it has been placed?
Simply email us at help@chigeego.com with your order number and the specific modifications you'd like to make. We recommend reaching out to us promptly after placing your order to ensure timely processing of your modification request. Once an order ...
Package Not Delivered, Lost, or Possibly Stolen – What to Do
If your package hasn't arrived, please refer to the situation below that best matches your case: 1. Tracking Shows "Delivered," But You Didn't Receive It First, please double-check the shipping address you provided at checkout. Check around your ...
How long does the shipping process take?
In-Stock Orders: Typically ship within 1-2 business days, unless otherwise noted on the product page. A shipping confirmation email will be sent to you once the order has shipped. Pre-Order Products: For pre-order items, please refer to the shipping ...
Why hasn't my tracking information been updated?
If you’re wondering why your package’s tracking information hasn’t been updated, here’s what you need to know: General Waiting Period Typically, courier companies may take 2-3 days to update logistics information after you receive the tracking number ...
What should I do if my parcel has missing items?
We apologize for any inconvenience caused. It's possible that we accidentally missed some items during the packing process. Please email us at help@chigeego.com and provide photos of the products you received in the package. Once we confirm the ...
Which countries do you ship to?
We ship to all countries and regions except Mainland China, the Philippines, Japan, and Vietnam. If your country is listed here, we currently do not offer shipping to that location. Please contact us for assistance and information on how to purchase ...